Thieves got his phone — then his savings. How Solve It 7 got the money back 

After a Reading man s phone was stolen his savings disappeared When the bank couldn t help Solve It stepped in It started off as a birthday party for a college friend I hadn t seen in a while so I was excited to get down there and everything stated Charlie Robinson But that excitement faded fast after Robinson s phone was stolen in Nashville I tried to go back to the bars I was at they didn t have it and then it kind of dawned on me that someone could have grabbed it It really was the fear of how am I going to get home am I going to come home to no money mentioned Robinson Whoever stole his phone got into his banking app and changed his password and pin Robinson was notified by email so he instantly disclosed the fraud I notified them everything that had happened put freezes on everything declared Robinson But week after week the thief kept draining Robinson s account nearly gone in all I d go in and speak to them and then I d come home and I d get email and alerts saying that this transaction had been approved I was worried that this could happen again you know they couldn t protect me the first hundred times these people did XYZ what s going to stop them from doing it again explained Robinson For months Robinson kept asking for help Going in getting the same story every single time never got any answers I didn t get really any information from them it was kind of like a wall of silence stated Robinson So Robinson requested Solve It to make selected noise I ve seen your guys work on the news and everything it was kind of a last-ditch effort declared Robinson We contacted the bank and Robinson completely got his money back He then closed his account I d like to thank you guys for everything you ve done I really don t know where I d be without you guys disclosed Robinson